In most cases, the conversion takes place in the "cloud" and it takes between a few seconds and a minute. The delay comes when Moodle goes to pick up the recorded file. Rather than have the user wait for their recording to finish converting, we schedule Moodle to go and pick it up. This happens either:

  • when the "cron" job runs, or 
  • when a notification arrives from the Poodll cloud to your Moodle server.

The latter is more common because the notification occurs almost immediately after conversion of the file is complete. You will need to have cloud recording "on," and cloud notifications "on" for this to work. They are on the Poodll filter general settings page and are "on" by default. Unless you really have a special situation, they should both be checked.

If those are both checked, and you are still getting the "Poodll is converting ..." message, then its most likely that you are not using a Poodll player to play your audio.  This is a problem, because Moodle will cache the placeholder audio/video file and play it back even after the converted audio has been picked up. The placeholder file is the one that says "Poodll is converting your..."

To ensure that a Poodll player is playing your audio and video files, you need to: 

i) Check the Poodll filter is 'on' at:

site administration -> plugins -> filters -> manage filters

ii) Also on the manage filters page move the Poodll filter higher in the list of filters than the Moodle Multimedia plugins filter.

If your file has still not converted after a few hours, then it probably never will. If the file was not uploaded correctly, then the conversion will fail. If this happens often then contact Poodll support. At that time be sure to export your Poodll support information file.
Export the Poodll Support Info FIle